Pre-Auth Needed? | Ambetter de NH Healthy Families


Pre-Auth Needed?

For the best experience, please use the Pre-Auth tool in Chrome, Firefox, or Internet Explorer 10 and above. 

DISCLAIMER: Your current browser's security settings does not allow the use of this tool. This tool requires the use of Internet Explorer 10 or Later. If you are currently using Internet Explorer as your browser and you see this message, you should try to update it or use another browser like Google Chrome or Firefox.

All attempts are made to provide the most current information on the Pre-Auth Needed Tool. However, this does NOT guarantee payment. Payment of claims is dependent on eligibility, covered benefits, provider contracts, correct coding and billing practices. For specific details, please refer to the provider manual. If you are uncertain that prior authorization is needed, please submit a request for an accurate response. 

Routine Vision Services are not covered by this Health Plan.  Medical Services provided by an Optometrist, Optician or Opthalmologist need to be verified by Envolve Vision.

Behavioral Health/Subtance Abuse services need to be verified by NH Healthy Families.

Oncology/supportive drugs and Radiation Oncology requests need to be verified by Evolent Specialty Services (ESS).

The following services (identifiable by procedure code search) need to be verified by Evolent: Complex Imaging, MRA, MRI, PET, and CT scans; Left Heart Catheterization & Implantable services; Pain Management;  Spinal Cord Stimulators and Musculoskeletal services for the spine, shoulder, hip and knee; Speech, Occupational and Physical Therapy (home health agencies with episodic care agreements, these are processed through the plan, and excluding chiropractor specialty providers – no authorization required).

Post-acute facility (SNF, IRF, and LTAC) prior authorizations need to be verified by CareCentrix ; Fax 877-250-5290.

Services provided by Out-of-network Providers are not covered by the plan.  Join Our Network.

Note:  Services related to an authorization denial will result in denial of all associated claims.


Are Services being performed in the Emergency Department or Urgent Care?

Types of Services YES NO
Are the services for EPO members being performed or ordered by a non-participating provider (professionals/facilities)?
Is the member being admitted to an inpatient facility?
Are anesthesia services being rendered for dental surgeries?
Are oral surgery services being provided in the office?
Is the member receiving Gender Reassignment services?